Viclone creates high-quality solutions for customer service that:
Save time and money
Simplify complex processes
Create customer loyalty by improving their experience
Are you up to the challenge of your most demanding customers?
If your answer to this question is no, maybe you should consider some improvements in your business plan. It is undisputed that issues such as marketing and branding are very important, but the pillar that gives greater strength to your business is the quality of your service at all levels. Think you’re up to it?
Selling Yourself is not everything
If you know how to sell your product very well, but at the moment of truth it is not convincing or you have a poor customer service, customers will go elsewhere. These days, marketing strategies constantly make reference to the use of emotional intelligence to connect with users and create a positive image of your brand, but is this enough? Be sure not to offer less than your advertising slogans promise.
Put yourself in your clients’ shoes
In order to earn the trust and loyalty of your customers, you need to get them to want to stay with you and choose your brand over others. To do this, pay attention to detail, think from the mindset of one of your potential users and from this, you will better understand their needs. Remember that even though you believe that you’re offering excellent service, you clients might not agree, so it’s useful to put yourself in your clients’ shoes in order to improve.
Do not let your clients go to your competition
Don’t focus solely on attracting new customers; don’t forget your existing customers and make sure you look after them well. Give them what they want, answer their questions, assist them at all times with no waiting. Sometimes it’s harder to keep a customer than attract a new one, and it is even harder to recover a customer that has already left. Don’t make it easy for your competitors.
Offer great customer service
You can improve your conversion and customer service at the same time. How you do this is up to you. Sometimes it’s just a matter of optimizing your website and making it easier to find information about your products. You may be interested in personalizing the assistance that you provide your online customers, for example, answering questions at any time of the day. A virtual assistant can make a big difference and really help when it comes to convincing your users to buy your products or hire your services. It will help you project a positive image of your brand and will save you hours of telephone conversations answering the same questions over and over again.
You have a wide range of possibilities at your fingertips, different tools that can be tailored to your needs and your pocket. What's yours?